The Martigues Tourist Office has been aware since 2005 of welcoming people with disabilities in the town. It obtained the "Tourism & Handicap" state mark for 3 large families with disabilities in 2015, renewed in 2021.
In 2021, the Martigues Tourist Office obtained the mark for the 4th category of disability: visual disability.
The objective of obtaining the "
Tourism & Handicap" brand undertaken by the Tourist Office is to offer people with disabilities the autonomy to which they aspire. Thus, the Tourist Office is committed to providing reliable information and an effective response to the specific needs of its customers who want to be able to choose and enjoy their holidays in complete freedom and peace of mind.
This brand guarantees an efficient welcome adapted to the needs of people with disabilities. It bears witness to the effort made by the city to make public places accessible for several years.
The residence counselors are trained and made aware of the reception of people with disabilities, thus providing a personalized welcome according to each request.
Hearing disability
• Reception desk with amplifier and magnetic loop.
• Visual alarm.
• Live chat.
• Interactive terminal near the Tourist Office (290m).
• Guide to the accessible tourist offer.
Mental handicap
• Signage with specific designs allowing people with mental disabilities to find their way around the Tourist Office.
• Personalized welcome.
• Easy-to-understand brochure with a simplified plan of the city center and the territory with pictograms.
Physical disability
• Automatic door opening.
• Counter height accessible to people in wheelchairs or who are short.
• Public parking in the immediate vicinity with reserved spaces.
• Guide to the tourist offer and adapted public services.
• Accessible toilets.
Visual impairment
• Documentation and plan in enlarged characters
• Accessible website
In the framework of Decree No. 201-431 of March 28, 2017, the accessibility register of the Tourist Office is available and searchable from the travel advisers of the Tourist Office.
DOWNLOADABLE DOCUMENTATIONS
Guide Census of accessible tourist offerings
Martigues - Blue Coast
This guide, produced by us, has been designed to meet the needs of people with motor, visual, hearing or mental disabilities. Our goal is to provide as much tourist information as possible in order to make the preparation of your visit as easy as possible.
The sites accessible or having obtained the Tourism & Handicap mark are mentioned as well as their equipment.
Easy-to-understand tour aid
Martigues - Blue Coast
This guide, produced by us, has been designed to meet the needs of people with intellectual disabilities.
You will be able to discover the city of Martigues in an easier way.
Large print visit aid
Martigues - Blue Coast
This guide, produced by us, has been designed to meet the needs of people with visual disabilities.
Tourist points are shown in large print.
OTHER USEFUL WEBSITES
Tourism and Handicaps Association
www.tourisme-handicaps.org
Provence Tourisme - Tourism and Handicap brand
www.myprovence.fr
