PERSONAL DATA
This policy aims to inform you of the manner in which we collect, use and store the personal information that you communicate to us through this site. It only applies to the martigues-tourisme.com site, it does not apply to personal information collected by other means. We reserve the right to modify this policy at any time and without notice, and we therefore invite you to refer to it regularly.
> Declaration of the site to the CNIL
In accordance with the law "Informatique et Libertés" of January 6, 1978, modified by the law of August 6, 2004, this site has been the subject of a declaration of conformity with the National Commission for Computing and Freedoms (CNIL ).
> Collection of personal data
In some cases (personalized services, contact forms, subscription to a newsletter, online reservation(s) or order(s), etc.), we may ask you for personal information. These data include:
- Civility, surnames, first names, date of birth, postal address, email address, telephone number.
- Information necessary for the delivery of an ordered product.
- Encrypted password used to identify you on our website.
- Encrypted information relating to your means of payment (credit card number).
- Data relating to the commercial relationship and the order, and the payment of invoices.
No personal information is collected without your consent. This information is only requested to the extent that it is necessary.
> The use of personal data
This information is intended for the Martigues Tourist Office and the professionals with whom you make a reservation or request information. They are only used for the purposes for which they were requested. Personal information is kept only for the time necessary to carry out the processing for which it was requested or to comply with our legal obligations.
○ The operations necessary for the supply of products or services:
- Consideration of your order for products or services and execution of this order
- Management of subscriptions to our newsletters or automatic reminders
- Billing, collection of payments
- Delivery management and order tracking
- Contacting the stay advisers by mail, telephone, e-mail or chat type instant messaging for any questions or complaints
- Realization of a satisfaction survey
- Sending information on the modification or evolution of our services
- Management of the exercise of your rights over your personal data
○ Marketing and commercial prospecting operations relating to publications, products and services offered by the Martigues Tourist Office:
- Updating, enrichment and deduplication of your personal information in a database dedicated to the Martigues Tourist Office
- Sending information concerning the news of our publications on martigues-tourisme.com
- Sending promotional and commercial offers relating to our products and services by e-mail and on social networks
- Customized loyalty or commercial prospecting actions
- Implementation of contests or other promotional operations
- Collection of customer reviews
- Development of commercial statistics
○ Operations related to commercial partnerships:
- File sharing with business partners in compliance with current regulations and security requirements
- Sending marketing messages relating to the products and services of business partners by e-mail or on social networks
The personal information collected by the martigues-tourisme.com site and transmitted to Professionals is only intended to allow the reservation of services. This data may not be reused by the Professional, unless authorized by law. Under no circumstances may this data be communicated to third parties.
> Data collected automatically
During each of your visits to martigues-tourisme.com, we collect information relating to your connection and browsing with the Google Analytics 4 measurement tool. Different technologies can be implemented to collect data. We refer to them generically as "cookie".
> Cookie management
A cookie is a text file deposited in the memory of your PC (session cookie) or stored in a specific space on the hard drive of your computer or your mobile device. Cookies cannot run programs or introduce viruses to your computer. They are uniquely assigned to you and can only be read by a web server in the domain that sent them to you.
The functions of cookies are to allow you to navigate efficiently on a site, remember your choices as well as the goods and services you wish to purchase, offer you relevant advertising content according to your centers of interest expressed during your browsing. Cookies allow us to extract information that you have previously provided to us, so that you can easily use the functions that you have personalized. For example, if you personalize web pages or subscribe to services, a cookie makes it possible to automatically recall your personal data (username, password, preferences, etc.).
You have the possibility at any time to accept or refuse cookies. Most browsers automatically accept them, but you can usually change your setting to decline them if you prefer. You can also configure your browser to notify you each time a cookie is presented, so that you can accept or refuse it on a case-by-case basis. Please note, however, that if you choose to decline them, this may sometimes affect your web browsing. Under no circumstances is a correlation made between these cookies and personal information that we may hold.
> Optimization of navigation and purposes associated with the deposit of cookies
○ The cookies deposited by martigues-tourisme.com subject to your choices give access to the following information:
- Identifiers of the equipment you use (IP address of your computer, Android ID, Apple ID, etc.)
- Type of operating system used by your device (Microsoft Windows, Apple OS, Linux, Android, iOS, etc.)
- Type and version of browser software used by your device (Microsoft Internet Explorer, Apple Safari, Mozilla Firefox, Google Chrome, etc.)
- Username and encrypted password used to identify you on our site
- Dates, times of connection and time spent on the site
- Address of the internet page of origin ("referrer")
- Browsing data of page views
○ The purpose of cookies is to optimize navigation and facilitate the use of services on martigues-tourisme.com:
- Adapt the display and presentation of the site according to your terminal (language used, screen resolution, operating system, etc.)
- Store information relating to a form completed on the site (contact, registration or access to your account)
- Automatic connection to your personal space (customer account) using identifiers or data that you have previously entrusted to us
- Management of our back office and carrying out internal technical operations in the context of problem solving, data analysis, testing and research
- Implementation of security and anti-fraud measures
- Quality measures to ensure that the display of our content is suitable for your device
○ Cookies are used to measure audience attendance and personalize the customer journey:
- Statistics of volumes of visits and use of our various content (headings and pages visited) in order to improve the interest of our services
- Determination of the interests and behavior of visitors to our site
- Improved customer knowledge for personalization purposes
- Personalize editorial content according to the reader's supposed centers of interest
- Customize the offers offered by the Martigues Tourist Office
- Measure the effectiveness of our personalization services
- Interact on social networks
> Data retention periods
Data retention periods vary depending on the nature of the customer.
- You have a current contract, you are then considered an active customer. All data is kept for the duration of the contractual relationship.
- You have had a contractual relationship in the past, you are an inactive customer. Identification and contact data such as creation of a customer account or subscription to a newsletter are kept for 3 years from the date of unsubscription or the last contact from the customer. The so-called inactive customer identification and contact data are kept for 5 years after the end of the contract or the last contact from the inactive customer. Data relating to the execution of a contract (management of the customer account, order history, payments and invoicing) are kept for 10 years after the end of the contract or the last contact from the inactive customer.
- We have never had a contractual relationship, so you are a prospect. All data is kept for 3 years from the collection of data or the last contact from the prospect.
The retention periods for data collected during your browsing on martigues-tourisme.com is 14 months maximum.
> Data controller
the Personal data deposited with the Martigues Tourist Office is hosted and stored in a database on servers located in France. We do not transfer data abroad. The Martigues Tourist Office is the data controller with regard to your personal data. The data protection officer of martigues-tourisme.com is Mr Didier Cerboni.
> Security and confidentiality of personal data
We consider your personal information to be confidential. We strive to take the appropriate technical and organizational measures in accordance with the applicable legal provisions, to protect your personal data and prevent any accidental loss or unauthorized disclosure and access to this data.
- The appointment of a data protection officer
- Raising awareness of the confidentiality requirements of our employees who have access to your personal data
- Securing access to our premises and our IT platforms
- The implementation of a general IT security policy for the company
- Secure access, sharing and transfer of data
- The data protection requirement when selecting our business partners.
However, despite these measures, the Internet remains an open system and we cannot guarantee that unauthorized third parties will not be able to thwart the measures in question or use your personal data for illegitimate purposes. Consequently, the Martigues Tourist Office cannot be held responsible in the event of fraudulent recovery of your data for any use whatsoever. If we become aware of a security breach, we will notify affected users so that they can take appropriate action.
> Your rights regarding access to your data
In accordance with article 34 of law n° 78-17 of January 6, 1978, you have the right to access your personal data and to request that they be rectified, completed or updated. You have permanent rights of opposition or deletion of personal data concerning you.
To exercise these rights, you must send an e-mail to the site manager at the following address: etourisme@splte-martigues.fr
Before responding to your request, we may verify your identity. We will endeavor to respond to your request within a reasonable time and, in any event, within the time limits set by law.
Your rights to object to commercial solicitations
We are likely to use your details in the context of commercial solicitations, in accordance with applicable law and the clauses of this privacy policy. You can object to these solicitations at any time, in ways that depend on the communication channel we use.
We comply with the rules of article L.34-5 of the electronic communications postal code which provides for the prior and express collection of your consent for the sending of commercial prospecting by electronic means (e-mail or SMS).
Thus, on the forms that you complete when you subscribe to one of the offers available on martigues-tourisme.com or when you create a personal account, or during any other contact with us, you are expressly asked for your consent :
- To receive the newsletter of the Tourist Office of Martigues (general newsletter highlighting experiences to live on the destination Martigues)
- To receive the monthly entertainment program
- To receive ticketing offers, summer visits, shows, concerts,....
- To receive information dedicated to groups (guided tours, excursions, etc.)
Exception: your express and prior consent is not required when you are already a customer of the Martigues Tourist Office and the object of the solicitation concerns products or services similar to those that we already provide to you.
In any case, you always have the possibility of opposing the receipt of these solicitations by carrying out the following actions:
- By clicking on the unsubscribe link at the bottom of each newsletter
- By sending a STOP SMS to the number indicated in it
> Transfer of personal data
Your personal information is intended for the Martigues Tourist Office. Under no circumstances will they be communicated to third parties. Only the Martigues Tourist Office and the technical service providers who assist us in managing their processing have access to this information. These technical service providers are required to respect the confidentiality of this information and to use it only for the very specific operation for which they must intervene.
In very exceptional circumstances, we may be legally required to communicate personal information, in particular when this step is necessary for the identification, arrest or prosecution of any individual likely to cause harm or harm, intentionally or not, the rights of third parties.
> Links to other sites
This site contains links to other websites or third-party services, over which we have no control. We are not responsible for the data protection policies or practices of other sites you choose to visit from martigues-tourisme.com. We strongly advise you to read the data protection policies of these other sites, in order to understand how they collect, use and share your data.
This policy aims to inform you of the manner in which we collect, use and store the personal information that you communicate to us through this site. It only applies to the martigues-tourisme.com site, it does not apply to personal information collected by other means. We reserve the right to modify this policy at any time and without notice, and we therefore invite you to refer to it regularly.
> Declaration of the site to the CNIL
In accordance with the law "Informatique et Libertés" of January 6, 1978, modified by the law of August 6, 2004, this site has been the subject of a declaration of conformity with the National Commission for Computing and Freedoms (CNIL ).
> Collection of personal data
In some cases (personalized services, contact forms, subscription to a newsletter, online reservation(s) or order(s), etc.), we may ask you for personal information. These data include:
- Civility, surnames, first names, date of birth, postal address, email address, telephone number.
- Information necessary for the delivery of an ordered product.
- Encrypted password used to identify you on our website.
- Encrypted information relating to your means of payment (credit card number).
- Data relating to the commercial relationship and the order, and the payment of invoices.
No personal information is collected without your consent. This information is only requested to the extent that it is necessary.
> The use of personal data
This information is intended for the Martigues Tourist Office and the professionals with whom you make a reservation or request information. They are only used for the purposes for which they were requested. Personal information is kept only for the time necessary to carry out the processing for which it was requested or to comply with our legal obligations.
○ The operations necessary for the supply of products or services:
- Consideration of your order for products or services and execution of this order
- Management of subscriptions to our newsletters or automatic reminders
- Billing, collection of payments
- Delivery management and order tracking
- Contacting the stay advisers by mail, telephone, e-mail or chat type instant messaging for any questions or complaints
- Realization of a satisfaction survey
- Sending information on the modification or evolution of our services
- Management of the exercise of your rights over your personal data
○ Marketing and commercial prospecting operations relating to publications, products and services offered by the Martigues Tourist Office:
- Updating, enrichment and deduplication of your personal information in a database dedicated to the Martigues Tourist Office
- Sending information concerning the news of our publications on martigues-tourisme.com
- Sending promotional and commercial offers relating to our products and services by e-mail and on social networks
- Customized loyalty or commercial prospecting actions
- Implementation of contests or other promotional operations
- Collection of customer reviews
- Development of commercial statistics
○ Operations related to commercial partnerships:
- File sharing with business partners in compliance with current regulations and security requirements
- Sending marketing messages relating to the products and services of business partners by e-mail or on social networks
The personal information collected by the martigues-tourisme.com site and transmitted to Professionals is only intended to allow the reservation of services. This data may not be reused by the Professional, unless authorized by law. Under no circumstances may this data be communicated to third parties.
> Data collected automatically
During each of your visits to martigues-tourisme.com, we collect information relating to your connection and browsing with the Google Analytics 4 measurement tool. Different technologies can be implemented to collect data. We refer to them generically as "cookie".
> Cookie management
A cookie is a text file deposited in the memory of your PC (session cookie) or stored in a specific space on the hard drive of your computer or your mobile device. Cookies cannot run programs or introduce viruses to your computer. They are uniquely assigned to you and can only be read by a web server in the domain that sent them to you.
The functions of cookies are to allow you to navigate efficiently on a site, remember your choices as well as the goods and services you wish to purchase, offer you relevant advertising content according to your centers of interest expressed during your browsing. Cookies allow us to extract information that you have previously provided to us, so that you can easily use the functions that you have personalized. For example, if you personalize web pages or subscribe to services, a cookie makes it possible to automatically recall your personal data (username, password, preferences, etc.).
You have the possibility at any time to accept or refuse cookies. Most browsers automatically accept them, but you can usually change your setting to decline them if you prefer. You can also configure your browser to notify you each time a cookie is presented, so that you can accept or refuse it on a case-by-case basis. Please note, however, that if you choose to decline them, this may sometimes affect your web browsing. Under no circumstances is a correlation made between these cookies and personal information that we may hold.
> Optimization of navigation and purposes associated with the deposit of cookies
○ The cookies deposited by martigues-tourisme.com subject to your choices give access to the following information:
- Identifiers of the equipment you use (IP address of your computer, Android ID, Apple ID, etc.)
- Type of operating system used by your device (Microsoft Windows, Apple OS, Linux, Android, iOS, etc.)
- Type and version of browser software used by your device (Microsoft Internet Explorer, Apple Safari, Mozilla Firefox, Google Chrome, etc.)
- Username and encrypted password used to identify you on our site
- Dates, times of connection and time spent on the site
- Address of the internet page of origin ("referrer")
- Browsing data of page views
○ The purpose of cookies is to optimize navigation and facilitate the use of services on martigues-tourisme.com:
- Adapt the display and presentation of the site according to your terminal (language used, screen resolution, operating system, etc.)
- Store information relating to a form completed on the site (contact, registration or access to your account)
- Automatic connection to your personal space (customer account) using identifiers or data that you have previously entrusted to us
- Management of our back office and carrying out internal technical operations in the context of problem solving, data analysis, testing and research
- Implementation of security and anti-fraud measures
- Quality measures to ensure that the display of our content is suitable for your device
○ Cookies are used to measure audience attendance and personalize the customer journey:
- Statistics of volumes of visits and use of our various content (headings and pages visited) in order to improve the interest of our services
- Determination of the interests and behavior of visitors to our site
- Improved customer knowledge for personalization purposes
- Personalize editorial content according to the reader's supposed centers of interest
- Customize the offers offered by the Martigues Tourist Office
- Measure the effectiveness of our personalization services
- Interact on social networks
> Data retention periods
Data retention periods vary depending on the nature of the customer.
- You have a current contract, you are then considered an active customer. All data is kept for the duration of the contractual relationship.
- You have had a contractual relationship in the past, you are an inactive customer. Identification and contact data such as creation of a customer account or subscription to a newsletter are kept for 3 years from the date of unsubscription or the last contact from the customer. The so-called inactive customer identification and contact data are kept for 5 years after the end of the contract or the last contact from the inactive customer. Data relating to the execution of a contract (management of the customer account, order history, payments and invoicing) are kept for 10 years after the end of the contract or the last contact from the inactive customer.
- We have never had a contractual relationship, so you are a prospect. All data is kept for 3 years from the collection of data or the last contact from the prospect.
The retention periods for data collected during your browsing on martigues-tourisme.com is 14 months maximum.
> Data controller
the Personal data deposited with the Martigues Tourist Office is hosted and stored in a database on servers located in France. We do not transfer data abroad. The Martigues Tourist Office is the data controller with regard to your personal data. The data protection officer of martigues-tourisme.com is Mr Didier Cerboni.
> Security and confidentiality of personal data
We consider your personal information to be confidential. We strive to take the appropriate technical and organizational measures in accordance with the applicable legal provisions, to protect your personal data and prevent any accidental loss or unauthorized disclosure and access to this data.
- The appointment of a data protection officer
- Raising awareness of the confidentiality requirements of our employees who have access to your personal data
- Securing access to our premises and our IT platforms
- The implementation of a general IT security policy for the company
- Secure access, sharing and transfer of data
- The data protection requirement when selecting our business partners.
However, despite these measures, the Internet remains an open system and we cannot guarantee that unauthorized third parties will not be able to thwart the measures in question or use your personal data for illegitimate purposes. Consequently, the Martigues Tourist Office cannot be held responsible in the event of fraudulent recovery of your data for any use whatsoever. If we become aware of a security breach, we will notify affected users so that they can take appropriate action.
> Your rights regarding access to your data
In accordance with article 34 of law n° 78-17 of January 6, 1978, you have the right to access your personal data and to request that they be rectified, completed or updated. You have permanent rights of opposition or deletion of personal data concerning you.
To exercise these rights, you must send an e-mail to the site manager at the following address: etourisme@splte-martigues.fr
Before responding to your request, we may verify your identity. We will endeavor to respond to your request within a reasonable time and, in any event, within the time limits set by law.
Your rights to object to commercial solicitations
We are likely to use your details in the context of commercial solicitations, in accordance with applicable law and the clauses of this privacy policy. You can object to these solicitations at any time, in ways that depend on the communication channel we use.
We comply with the rules of article L.34-5 of the electronic communications postal code which provides for the prior and express collection of your consent for the sending of commercial prospecting by electronic means (e-mail or SMS).
Thus, on the forms that you complete when you subscribe to one of the offers available on martigues-tourisme.com or when you create a personal account, or during any other contact with us, you are expressly asked for your consent :
- To receive the newsletter of the Tourist Office of Martigues (general newsletter highlighting experiences to live on the destination Martigues)
- To receive the monthly entertainment program
- To receive ticketing offers, summer visits, shows, concerts,....
- To receive information dedicated to groups (guided tours, excursions, etc.)
Exception: your express and prior consent is not required when you are already a customer of the Martigues Tourist Office and the object of the solicitation concerns products or services similar to those that we already provide to you.
In any case, you always have the possibility of opposing the receipt of these solicitations by carrying out the following actions:
- By clicking on the unsubscribe link at the bottom of each newsletter
- By sending a STOP SMS to the number indicated in it
> Transfer of personal data
Your personal information is intended for the Martigues Tourist Office. Under no circumstances will they be communicated to third parties. Only the Martigues Tourist Office and the technical service providers who assist us in managing their processing have access to this information. These technical service providers are required to respect the confidentiality of this information and to use it only for the very specific operation for which they must intervene.
In very exceptional circumstances, we may be legally required to communicate personal information, in particular when this step is necessary for the identification, arrest or prosecution of any individual likely to cause harm or harm, intentionally or not, the rights of third parties.
> Links to other sites
This site contains links to other websites or third-party services, over which we have no control. We are not responsible for the data protection policies or practices of other sites you choose to visit from martigues-tourisme.com. We strongly advise you to read the data protection policies of these other sites, in order to understand how they collect, use and share your data.